Refund policy
Welcome to www.picartjoy.com, where we demonstrate our commitment to customer satisfaction through our comprehensive 15-day return policy. This policy ensures a hassle-free experience from when you receive your purchase to any post-purchase needs.
15-Day Return Window
From the day you receive your item, you have 15 days to decide if it meets your expectations. You can initiate a return within this period if you find the product unsatisfactory.
Return Eligibility
To qualify for a return, your item must be in the condition you received it:
- Unworn or unused
- With all original tags attached
- With the original packaging
Additionally, you’ll need to provide a receipt or proof of purchase to finalize your return.
Initiating a Return
To begin the return process, please reach out to us at care@picartjoy.com. Once we approve your return request, we will give you a prepaid return shipping label and comprehensive instructions for packaging and where to send your return. Please note that you must initiate returns through this process; we will not accept unsolicited returns.
Damages and Issues
Please inspect your order as soon as you receive it. If you discover any defects or damage or receive the wrong item, contact us at care@picartjoy.com. Our dedication lies in quickly resolving any issues to guarantee your satisfaction.
Exceptions to the Return Policy
Some items are not eligible for return due to their nature:
- Perishable goods such as food, flowers, or plants
- Custom or personalized products
- Personal care items, such as beauty products
- Hazardous materials, flammable liquids, or gases
If you have questions about the return eligibility of specific items, please get in touch with us.
Exchanges
For the quickest resolution, we suggest returning the original item for a refund and making a new purchase for the replacement item to ensure you receive your desired item promptly.
Refunds
After we receive and inspect your return, we will inform you whether your refund has been approved or rejected. We will process the approved refund to your original payment method. Please note that the banking process may take some time to reflect the refund in your account.
Contact Us
If you have any inquiries or issues related to returns, exchanges, or refunds, don’t hesitate to get in touch with us at care@picartjoy.com. Our dedicated team is here to ensure your experience with us is positive and satisfactory.
